Frequently asked questions

Every successful order will be confirmed via an order confirmation email. If you haven’t received it, even after checking your spam folder, please contact our customer service team at info.eloramelbourne@gmail.com, and we will be happy to assist you.

At Elora Melbourne, you have a variety of payment options to choose from. In our online store, we offer the following payment methods: Paypal, Credit card, American Express, Apple Pay, Google Pay, and Shop Pay.

We recommend you check your spam box. If the mail cannot be found here either, please contact our customer service team at info.eloramelbourne@gmail.com. We will assist you further.

We recommend you always check the size chart on the product page. If, after viewing the size chart, you are still in doubt, we recommend you order one size bigger than your current size. Should you find out later that the size is not right after all, you can use our exchange service.

If you experience problems making a payment, while you have already added the product to your basket, we recommend clearing your browser history. You can then add the product to your basket again and complete the payment. If you are unsuccessful, please let us know!

At Elora Melbourne, security is paramount. Your data is transmitted fully encrypted via SSL servers and thus protected from unauthorised access. This means that your personal information is encrypted and cannot be viewed by others.

We comply with all requirements of privacy laws and other legal regulations. Your personal information is never disclosed to third parties without your consent.

Good news! We offer free shipping on all orders, with no extra charges, so you can enjoy your purchases worry-free.

We strive to ensure that you can enjoy your new purchase as quickly as possible. Our processing time typically ranges from 24 to 72 hours. On average, deliveries take between 5 to 10 working days.

We work closely with global suppliers to offer the best products at great value. Some items are shipped directly from our overseas warehouses, primarily located in Asia. This enables us to provide a broader product selection and competitive pricing.

Yes, you can track your order using Track and Trace. Click on the 'Order Status' page in the main menu, and enter your Track & Trace or order number here.

You can return your product without giving a reason within 30 days of receipt. Please contact our customer service team at info.eloramelbourne@gmail.com for instructions.

Cancellation is possible within 24 hours of placing your order. Please send an e-mail to info.eloramelbourne@gmail.com stating your name, order number and order date. If your order has already been processed, you can only cancel it by returning the package.

Our customer service team is available to assist you every day. You can email us at info.eloramelbourne@gmail.com or use the contact form on our website!